Logical Micro have been providing Helpdesk Support covering a wide range of business application software for over 30 years. We cover all the major applications used in your company i.e. Accounts, Payroll, CRM, Microsoft Office as well as emails systems including Microsoft Exchange and Novell GroupWise.

What we provide

• Telephone hotline advice in response to a fault call, to assist in the identification of the cause and the recommended action to take.
• Software update releases and telephone assistance with their installation. {optionally, On-Site Installation should you need it}
• Logging and progressing a fault call with the software authors, when no known software program solution is available.
• Assist with checking data & fixes if possible or restore from backup
• Remote support where applicable
• The technical help of our in-house hardware engineers
• Computerised call logging with our best endeavor pledge to same day return of call (usually within the hour).
• Provision of Year End Tax and National Insurance tables in parameter format (Payroll Contracts only).

Additional Services available (optional)

• On site installation of software update releases
• Help with fixing corrupted data (where possible), usually carried at our offices
• Modifications to document and report form layouts
• Report Generator training and new report designs
• Setting up of additional companies and their chart of accounts
• New staff training (after completion of agreed training at installation)
• Data conversion from legacy and previous version systems

Many software manufacturers like Sage provide a limited 45 day telephone support. However, all software supplied by Logical Micro comes with 3-months Free hotline support, with access to experienced software technicians. After this 3-month period we recommend you renew or extend the cover giving you full access to Logical Micro’s experienced hotline team.