{"id":126,"date":"2016-03-16T13:57:09","date_gmt":"2016-03-16T13:57:09","guid":{"rendered":"https:\/\/logicalmicro.co.uk\/?page_id=126"},"modified":"2020-12-02T14:42:06","modified_gmt":"2020-12-02T14:42:06","slug":"helpdesk-support","status":"publish","type":"page","link":"https:\/\/logicalmicro.co.uk\/?page_id=126","title":{"rendered":"Helpdesk Support"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-overflow:visible;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_5 2_5 fusion-two-fifth fusion-column-first\" style=\"--awb-bg-size:cover;width:37.6%; margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-1 sep-underline sep-solid fusion-title-text fusion-title-size-one\" style=\"--awb-sep-color:#006699;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><h1><span style=\"color: #006699;\">Helpdesk<\/span><\/h1><\/h1><\/div><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: justify;\"><span class=\"bodytext\" data-mce-mark=\"1\">Logical Micro have been providing<strong>\u00a0Helpdesk Support<\/strong>\u00a0covering a wide range of business application software for over 30 years. We cover all the major applications used in your company i.e. Accounts, Payroll, CRM, Microsoft Office as well as emails systems including Microsoft Exchange and Novell GroupWise.<\/span><\/p>\n<p><strong class=\"bodytext\" data-mce-mark=\"1\">What we provide<\/strong><\/p>\n<ul style=\"text-align: justify;\">\n<li class=\"bodytext\">Telephone hotline advice in response to a fault call, to assist in the identification of the cause and the recommended action to take.<\/li>\n<li class=\"bodytext\">Software update releases and telephone assistance with their installation. {optionally, On-Site Installation should you need it}<\/li>\n<li class=\"bodytext\">Logging and progressing a fault call with the software authors, when no known software program solution is available.<\/li>\n<li class=\"bodytext\">Assist with checking data &amp; fixes if possible or restore from backup<\/li>\n<li class=\"bodytext\">Remote support where applicable<\/li>\n<li class=\"bodytext\">The technical help of our in-house hardware engineers<\/li>\n<li class=\"bodytext\">Computerised call logging with our best endeavor pledge to same day return of call (usually within the hour).<\/li>\n<li class=\"bodytext\">Provision of Year End Tax and National Insurance tables in parameter format (Payroll Contracts only).<\/li>\n<\/ul>\n<p class=\"bodytitle\" style=\"text-align: justify;\"><strong>Additional Services available (optional)<span class=\"bodytext\"><br \/>\n<\/span><\/strong><\/p>\n<ul style=\"text-align: justify;\">\n<li class=\"bodytext\">On site installation of software update releases<\/li>\n<li class=\"bodytext\">Help with fixing corrupted data (where possible), usually carried at our offices<\/li>\n<li class=\"bodytext\">Modifications to document and report form layouts<\/li>\n<li class=\"bodytext\">Report Generator training and new report designs<\/li>\n<li class=\"bodytext\">Setting up of additional companies and their chart of accounts<\/li>\n<li class=\"bodytext\">New staff training (after completion of agreed training at installation)<\/li>\n<li class=\"bodytext\">Data conversion from legacy and previous version systems<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span class=\"bodytext\" data-mce-mark=\"1\">Many software manufacturers like Sage provide a limited 45 day telephone support. However, all software supplied by Logical Micro comes with 3-months Free hotline support, with access to experienced software technicians. After this 3-month period we recommend you renew or extend the cover giving you full access to Logical Micro&#8217;s experienced hotline team.<\/span><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_5 2_5 fusion-two-fifth\" style=\"--awb-bg-size:cover;width:37.6%; margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-2\"><h3><span style=\"color: #3366ff;\">No contract? No Problem<\/span><\/h3>\n<\/div><div class=\"fusion-text fusion-text-3\"><p class=\"bodytitle\" style=\"text-align: justify;\"><strong>Non Contract Support<\/strong><\/p>\n<p class=\"bodytext\" style=\"text-align: justify;\">Should you decide you do not wish to take advantage of our <strong>software support<\/strong> contract, we are happy to provide partial contracts or telephone support services for non-contract customers. All non-contract support calls are chargeable at our standard rates. However we cannot guarantee a response time for non-contract customers.<\/p>\n<p style=\"text-align: justify;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-402\" src=\"https:\/\/logicalmicro.co.uk\/wp-content\/uploads\/2016\/03\/lmITSupport.png\" alt=\"lmITSupport\" width=\"350\" height=\"130\" srcset=\"https:\/\/logicalmicro.co.uk\/wp-content\/uploads\/2016\/03\/lmITSupport-120x45.png 120w, https:\/\/logicalmicro.co.uk\/wp-content\/uploads\/2016\/03\/lmITSupport.png 350w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>Total Business Solutions<br \/>\n<\/strong>Logical Micro, based in Bradford, supplies and supports a wide range of\u00a0computer hardware,\u00a0<a href=\"https:\/\/logicalmicro.co.uk\/index.php\/voip-phone-systems\">VoIP Phone systems<\/a>, networking products and\u00a0business software with a comprehensive range of professional services: from choosing the right software and project planning to implementation, software development and support. So not only do we ensure you get the very best from your CRM, accounting or business management system &#8211; we deliver total business solutions: hardware, software, services, ongoing support as well as\u00a0<a href=\"https:\/\/logicalmicro.co.uk\/index.php\/web-services\">Web development<\/a>, eCommerce and\u00a0<a href=\"https:\/\/logicalmicro.co.uk\/index.php\/web-services\/search-engine-optimisation\">Search Engine Optimisation (SEO)<\/a>.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_5 1_5 fusion-one-fifth fusion-column-last\" style=\"--awb-padding-top:10px;--awb-padding-right:10px;--awb-padding-bottom:10px;--awb-padding-left:10px;--awb-bg-color:#f2f2f2;--awb-bg-color-hover:#f2f2f2;--awb-bg-size:cover;--awb-border-color:#2052c9;--awb-border-top:2px;--awb-border-right:2px;--awb-border-bottom:2px;--awb-border-left:2px;--awb-border-style:solid;width:16.8%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-4\"><h4><span style=\"color: #3366ff;\">How can we Help?<\/span><\/h4>\n<\/div><div class=\"fusion-text fusion-text-5\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f675-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F126#wpcf7-f675-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"675\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.8.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f675-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"your-name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company (required)\" value=\"\" type=\"text\" name=\"company-name\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"phone number\" value=\"\" type=\"text\" name=\"your-phone\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"your-email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"menu-118\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"menu-118\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Recommendation\">Recommendation<\/option><option value=\"Search Engine\">Search Engine<\/option><option value=\"Social Media\">Social Media<\/option><option value=\"email campaign\">email campaign<\/option><option value=\"Other\">Other<\/option><\/select><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"25\" rows=\"2\" class=\"wpcf7-form-control wpcf7-textarea required\" aria-invalid=\"false\" placeholder=\"how can we help?\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/><br \/>\n\n<\/p><div class=\"fusion-alert alert custom alert-custom fusion-alert-center wpcf7-response-output awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" style=\"--awb-border-size:1px;--awb-border-top-left-radius:0px;--awb-border-top-right-radius:0px;--awb-border-bottom-left-radius:0px;--awb-border-bottom-right-radius:0px;\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"fusion-alert-content\"><\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div>\n<\/form>\n<\/div>\n\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":129,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/logicalmicro.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/126"}],"collection":[{"href":"https:\/\/logicalmicro.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/logicalmicro.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/logicalmicro.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/logicalmicro.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=126"}],"version-history":[{"count":0,"href":"https:\/\/logicalmicro.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/126\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/logicalmicro.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/129"}],"wp:attachment":[{"href":"https:\/\/logicalmicro.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}